Now Hiring - Lead Expert, TFB Telesales in Nashville, TN

Be unstoppable with us!
T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we’re shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won’t stop!

Job Responsibilities:

• Answers inbound sales calls directly from prospective and/or existing business customers. Builds rapport with customers by probing for needs and recommending appropriate solutions. Expert in all T-Mobile products and services to appropriately right-fit customer to ensure customer satisfaction and loyalty. Accepts orders, closes sales, maintains customer records, and completes required documentation. Achieves monthly, quarterly, and annual sales objectives based on targeted metrics.
• Uncover opportunities greater than 20 units and set appointments for outside sales reps providing all details uncovered for them to close the more complex sale.
• Assist Coach in coaching and developing a team of effective telesales employees to meet or exceed overall sales quotas and service goals. Build skills and successes through continued coaching conversations.
  Identify and recommend action plans to the Coach and assist with coaching team on action plans.
• Successfully completes continuing training to maintain knowledge of products, services, and sales approaches. Uses automated Knowledge system, as well as any training tools provided to deliver exceptional service to meet T -Mobile's productivity and quality standards.
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• Education:
• High School Diploma/GED (Required)
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• Work Experience:
• 2-4 years Sales experience with quota / in a commissioned environment. ()
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• Knowledge, Skills and Abilities:
• Business Sales Business sales experience. (Preferred)
• Inside Sales Telesales experience with proven sales track record. (Preferred)
• Customer Service Customer service experience. (Required)
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• Licenses and Certifications:

• At least 18 years of age
• Legally authorized to work in the United States

Never stop growing!
T-Mobile doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward.

If you’d like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today! [please apply online]
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [please apply online] or calling 1-844-[please apply online]. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.